At happn, we know that every interaction can have its grey areas. And sometimes, setting boundaries or asking for help becomes necessary. That’s why we’ve created a set of simple, accessible, and confidential resources you can use at any time.
From the app: take action independently
Block a profile
Want to end a conversation? You can block someone at any time. Once blocked, they won’t be able to contact you or see your profile anymore. This can be helpful in cases of inappropriate behavior, persistent messages, or simply if you no longer want to continue the exchange.
No explanation is needed — blocking someone is a discreet way to affirm your comfort and boundaries. Don’t worry: the person will never be notified of your action.
To block a user, simply:
go to the bottom section of their profile and tap “Report and block”,
or open the conversation and tap the three dots in the top right corner.
Report inappropriate behavior
If you’ve felt uncomfortable, shocked, or pressured, don’t hesitate to report the behavior. Reporting is a key tool to help keep happn a safe, respectful, and inclusive space for everyone.
You can report things like inappropriate messages, harassment, repeated pressure, or any other unacceptable behavior. Every report is taken seriously by our moderation team, specially trained to handle these situations with care and attention.
You can report someone:
directly from the conversation,
or from their profile (via the three dots in the top right corner).
Reporting also means helping protect others.
Contact our team
Have a question? A doubt? Need personal support? Our team is available 24/7.
You can reach out anytime through the in-app help center or by email. Whether you want to ask something, talk about a conversation, or get support, every message is handled with care. We’re committed to answering quickly — always with kindness, understanding, and zero judgment.
Outside the app: external support available
Sometimes it’s necessary — or simply comforting — to talk to someone outside the app. There are trustworthy, caring, and free organizations that can listen, support, and guide you.
UK
If something goes wrong and you feel the need, it is perfectly legitimate to seek support. Most importantly, remember that none of this is your fault. Here you will find useful contacts to get help depending on what happened to you.
The first step is always to report this behavior through the application so that our customer service can take the necessary measures to prevent this person from victimising others.
In case of direct emergency
Police, Fire, Ambulance: 999
Non-Emergency Police: 101
Non-Emergency Medical Advice (NHS): 111
In case of rape or assault, domestic abuse, or for women-related emergencies
National Domestic Abuse Helpline: 0808 2000 247
Rape Crisis England & Wales: 0808 802 9999
Women's Aid: Live chat available via their website
In case of cyberbullying or cybercrime
Action Fraud (National Cyber Crime Reporting Centre): 0300 123 2040
In case of discrimination
Equality Advisory Support Service (EASS): 0808 800 0082
In case of disaster
Local Council Emergency Services: Contact your local council directly
Environment Agency (Flooding & Environmental Incidents): 0800 807 060
France
Je suis victime is an online platform created by the French Ministry of Justice. For each situation, it brings together what the law says, the steps to take, support helplines, and the organisations that can help. happn is partnering with the platform so these resources are always within reach, directly from your safety space.
In an emergency, call 17 (police), 112 (anywhere in Europe) or text 114 (if you are deaf or hard of hearing). A dedicated support line is also available on 116 006.
Everything Je suis victime covers
Each link takes you straight to the relevant section.
Violence
Physical violence: being hit or injured: getting to safety, medical report, support → here
Sexual violence: sexual acts forced on you, including drug-facilitated assault: someone to talk to, your rights, time limits for taking action → here
Psychological violence: control, belittling or manipulation within a relationship → here
Verbal violence: insults, threats, defamatory remarks → here
Harassment and discrimination
Online harassment: mass messaging, threats, sharing of content: what to do and where to report it → here
Sexual harassment: unwanted sexual comments, gestures or messages → here
Psychological harassment: repeated behaviour that isolates you or wears down your confidence → here
Racism: insults, rejection or behaviour based on someone's origin → here
Antisemitism: antisemitic remarks or acts → here
LGBT-phobia: rejection based on sexual orientation or gender identity → here
Property offences
Scams and fraud: requests for money, fake profiles, blackmail: gathering evidence, contacting your bank, filing a complaint online via THESEE → here
India
If something went wrong and you feel the need, it is perfectly legitimate to seek support. Most importantly, remember that none of this is your fault. Here you will find useful contacts to get help depending on what happened to you.
The first step is always to report this behavior through the application so that our customer service can take the necessary measures to prevent this person from victimizing others
In case of direct emergency
Police - 100
Fire - 101
Ambulance - 102
Emergency - 112
In case of rape or assault, domestic abuse or for women-related emergencies
Women Helpline - 1091
Women Helpline - Domestic Abuse-181
In the case of Cyberbullying
Cybercrime - 1930
In the case of Crime
Crime Stopper - 1090
In the case of Disaster
Disaster Management Services - 108
Rescue and Relief - 1070
Brazil
Se algo der errado e você sentir necessidade, é perfeitamente legítimo buscar apoio. Mais importante ainda, lembre-se de que nada disso é culpa sua. Aqui você encontrará contatos úteis para obter ajuda, dependendo do que aconteceu com você.
A primeira etapa é sempre denunciar esse comportamento por meio do aplicativo para que nosso serviço de atendimento ao cliente possa tomar as medidas necessárias para impedir que essa pessoa vitime outras.
Em caso de emergência direta
Polícia: 190
Ambulância: 192
Corpo de Bombeiros: 193
Linha direta: 181
Em caso de discriminação
Recursos humanos: 100
Em caso de cyberbullying
Ligue para: 3819-2022
Em caso de estupro ou agressão, abuso doméstico ou para emergências relacionadas a mulheres
Defesa da mulher: 180
Em caso de desastre
Defesa Civil: 199