happn is a mobile app using hyperlocation in real time. It was designed to offer a fun, secure, quality experience.
For the experience to meet the expectations of its users, happn has devised a confidence charter with 5 commitments.



Commitment 1: Find the people you’ve crossed paths with… keeping it all confidential!

Your localisation will always remain invisible: you’re able to see roughly where you’ve crossed paths with another member, but not where he or she is located! What is more, the localization of that crossing point will never be shown too precisely.

In compliance with the stipulations of the Law of 6 January 1978 on private data, referred to as the “Law on Information Technology and Civil Liberties“, that pertain to information technology, you are entitled to access, edit and rectify all personal data that is brought to happn’s knowledge whilst using the service. happn’s contact details are to be found in the legal information. happn commits never to share your details with any other member or with any third party. Your e-mail address and your real identity are strictly confidential and will never be disclosed by happn.

Finally, connecting via Facebook is mandatory, but we’ll never publish anything on your timeline without your consent.



Commitment 2: You’re the one that gets to make the decisions

The concept of systematic mutual opt-in guarantees an experience without any spam. But since one is never too careful, happn is committed to giving its members all the technical means to empower them to prevent certain members from contacting them.

When you cross paths with a member, you can choose to click on the Cross: you won’t cross paths with him or her on happn again, and vice versa.

By using the “Block” feature, you can prevent any person from seeing you on happn again, or from sending you more messages in the case where you had already opened a conversation.



Commitment 3: No Fakes

happn commits to never create any fake profiles for any given purpose. happn is also committed to not use the services of any hostesses or of any animation services destined to increase the number of profiles and conversations in the app.



Commitment 4: Verify, validate, supervise

You have to be at least 18 years old to become a member of happn. Registration is closed to minors. Our moderators intervene whenever a problem is brought to our attention. You can indeed report a member’s offensive behavior at any time, by clicking on the little flag at the bottom of every profile.

We take all reports into account and don’t hesitate to send a warning or to ban unscrupulous members when necessary.



Commitment 5: Your opinion counts

happn commits to reading every single one of your comments. It is essential for us to understand your expectations and to do our best to meet them. We have people in our team that are dedicated to reading your feedback. Thank you – all this feedback helps us to improve our service day after day.