Hello! Need help?

Store

• How can I go Premium or buy Hellos (or FlashNotes)?
• What are the possible payment methods?
• How can I buy video calls?

Boost

• What is Boost?
• I have spotted a rocket-shaped logo on the upper right corner of the home page, what does it mean?
• How does the Boost work?
• I have activated Boost, now what?
• I feel like I did not get any Crushes during and after my Boost, how come?
• How many Boosts can I activate per day?

happn Premium

• What are the new advantages of the happn Premium subscription?

List of people who have Liked you

• What is the List of people who have Liked you?
• How can I access the List of people who have Liked you?
• How can I access the List of people who have Liked you once I have subscribed?
• How can I remove a user from the List of people who have Liked you?

Mystery feature

• What is the “Cultivate the mystery and become more charming” option about?
• Why can’t I see some personal information on certain users’ profiles?
• Can I hide my personal information, only from certain users?

Invisible mode

• How can I schedule my invisibility?
• Why do certain users still see me in their Timeline although I am in Invisible mode?
• What is the difference between the following options: “Deactivate my account”, “Log out”, “Invisible mode for 8h” and “Schedule my invisibility”?
• Can I be invisible only for certain users or at certain places?

More criteria

• Can I narrow down my search using specific criteria?
• Do users that I cross paths with have to fill in their criteria in order for mine to be taken into account?
• How come I don’t cross paths with anyone after editing my criteria?

Second chance

• How can I go back when I skipped over or blocked a profile a little too quickly?