Hello! Need help?

Store

• How can I change my payment information?
• What are the possible payment methods?
• Does happn have my banking information? Is it safe?
• How can I buy Hellos?

My preferences

• How can I become invisible to other users?
• How can I change my preferences for the people I cross paths with?
• Why do I have to choose the gender of people I am looking for when I sign up or log in?
• Do I have to specify my gender preferences?
• Can I change my gender preferences afterwards?

Earning Hellos

• How can I invite friends?

App Settings

• How can I disconnect my Spotify or Instagram account from my profile on happn?
• How can I deactivate notifications?

Terms of Service/Privacy Policy

• Where can I find the Terms of Service and the Privacy Policy?
• Overview of a Member’s rights

Account management

• What should I do if my phone number has changed?