Hello! Need help?

Registration and Login

• How can I recover my lost account?
• I cannot sign in via my phone number; a new account is created every time. What can I do?
• What should I do if my phone number has changed?
• I can’t log in. What should I do?
• What if I’m connected using a Facebook account that is not mine?
• I forgot my Facebook Username or Password. What can I do?

My information

• My gender is wrong. What can I do?
• How can I disconnect my Spotify or Instagram account from my profile on happn?

Profiles I crossed paths with

• I don’t or no longer cross paths with anyone. Why is that?
• I don’t cross paths with people at the right places. How come?
• One of my Crushes disappeared or I can’t see a message even though I received a notification. Why is that?

Purchases and Premium subscription

• Why can’t I buy Hellos?
• Why do I not get my 10 Hellos per day even though I have subscribed to happn Premium?
• I have got a Premium account but I have none of the advantages. What can I do?
• How can I change my payment information?
• How can I view, change, or cancel my happn Premium subscription?
• Why didn’t I receive the Hellos that I bought?
• How can I get a refund?

Still have questions?

• Do you want to get in touch with us?