Hello! Need help?

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• Free video calls!

Profile certification

• I can see a blue badge on a user’s profile. What does it stand for?
• How can I certify my profile?
• I have taken my video but my profile has not been certified. How come?
• How come certain profiles are not certified? Are they fake profiles?
• Will my profile certification video be stored?

Interface update

• I am not too keen on the last update. Can I roll back to the former version?

My preferences

• Can I change my gender preferences afterwards?
• Do I have to specify my gender preferences?
• Why do I have to choose the gender of people I am looking for when I sign up or log in?
• How can I change my preferences for the people I cross paths with?
• How can I become invisible to other users?

Actions

• How do I interact with other profiles?
• What is the difference between a Like ❤️ and a Hello ⭐?
• Can I see again a profile I have liked in my Timeline?
• Where can I find the users I have sent a Hello ⭐ to?
• Why do profiles disappear when I send a Hello ⭐?
• Am I going to see the users who sent me a Hello ⭐ again?
• The user I’ve just Liked, sent a Hello ⭐ to or had a Crush with has disappeared from my Timeline, why is that?
• When I receive a Hello ⭐, how can I respond to it?
• Can I cancel a Hello ⭐ after sending it?
• Why do profiles I sent a Hello to say “Secretly Liked” after some time?
• What is a Crush?
• ¿How can I cancel a Crush?
• Certain profiles in my Likes list say “Crush unavailable”. What does that mean?
• What happens if I decide to hide a profile (X)?
• How can I block someone?
• What happens if I block someone?

Profiles

• How can I find someone on happn?
• I met someone in real life and would like to find them again. What can I do?
• Who are the profiles that show up on my Timeline?
• Why don’t all profiles I cross paths with match my preferences?
• Why don't profiles change on my Timeline after updating my preferences?
• What does it mean when it says “Active” on someone’s profile?
• Why do I (only) see profiles that are far away from me?

Conversations

• How can I start a conversation with someone?
• What kind of messages can I send to my Crushes?
• Can I delete a conversation?

Position and Crossing Paths

• Does the app have to be open for me to cross paths with people?
• How can I find the people I have crossed paths with?
• Do I need to activate my location settings for happn to work?
• I see users I have never crossed paths with in real life. How come?
• What does it mean when it says "Now" on someone’s profile?

Map

• What is the happn Map?
• How can I use the map?
• If I decide to hide a profile, can this person find me again on the Map?
• I do not want to appear on other users' happn Maps. What Can I do?
• I have crossed paths with users but my Map is empty. Why is that?
• If I have enabled the Invisible mode, will I appear in Crossing locations?

My Favorites

• How can I remove a profile from my “Favorites”?
• Where can I find my “Favorites”?
• How do my “Favorites” work?

CrushTime

• How does CrushTime work?
• Why do I have a Crush with someone I didn’t Like?

Notifications

• What kind of notifications do I receive?
• How can I deactivate push notifications?
• How can I delete a notification?

Video call

• How can I buy video calls?
• My Crush has behaved inappropriately during our video call, what can I do?
• Is it possible to get a copy of my video call?
• Why doesn’t my Crush pick up my calls?
• Why is there a limit for video calls?
• How does the video call work?

FlashNotes

• What happened to my Hellos?
• What’s a FlashNote?
•   How do I get FlashNotes to send?
• Can I cancel or edit a FlashNote after it’s already been sent?

Earning Hellos

• How can I invite friends?
• Why didn’t I receive any Hellos after inviting my friends?