Why didn’t I receive the Hellos that I bought?
Please make sure that the bank transaction was completed successfully. If your purchase is confirmed, please check the quality of your Internet connection (Wi-Fi / 3G / 4G), close the application, then restart it and wait a few moments.
If the problem persists, contact happn Customer Service on the application through the contact form in the “Need help?” > “Contact Us” tabs and send us your proof of purchase. Your request will be processed as soon as possible by our teams.
Was this article helpful ?
For questions about the App and to ensure that your request is handled promptly and accurately, please log in through Facebook to contact our Customer Service.