Why didn’t I receive the Hellos that I bought?

Please make sure that the bank transaction was completed successfully. You must have received an invoice from your Store. If your purchase has been confirmed, please check your Internet connection (Wi-Fi / 3G / 4G), close the application, then restart it and wait a few moments.


 If you are a iOS user, you can press the “Restore purchases” button in “App Settings”.


If the problem persists, contact happn Customer Service on the application along with the invoice mentioned above (For purchases on Android, please join a GPA number as well). Your request will be processed as soon as possible by our teams.


Please note that text messages sent to your phone by your bank upon purchase will not be accepted as receipts.

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