Why didn’t I receive the Hellos that I bought?

Please make sure that the bank transaction was completed successfully. If your purchase is confirmed, please check the quality of your Internet connection (Wi-Fi / 3G / 4G), close the application, then restart it and wait a few moments.

If the problem persists, contact happn Customer Service on the application through the contact form in the “Need help?” > “Contact Us” tabs and send us your proof of purchase. Your request will be processed as soon as possible by our teams.

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