How can I get a refund?

We’re sorry that you have experienced this problem.

 

The Apple App Store or the Android Google Play Store are solely responsible for the terms and process of payments.

Therefore, it is impossible that you were charged without your consent or automatically by happn.

happn does not have the right to intervene in accordance with the conditions imposed by these platforms.

 

For more information regarding the subscription automatic renewal, please check the Terms of Service:

 

Any request for reimbursement or request relating to the payment should be sent to Apple or Android, depending on the device from which the purchase was made. Please keep in mind that any refund request must be done within 48 hours after purchase.

Android: SupportGoogle

 

Was this article helpful ?

Contact Us

For questions about the App and to ensure that your request is handled promptly and accurately, please log in through Facebook to contact our Customer Service.

Please enter the details of your request. Someone from our support team will get in touch with you as soon as possible.

Thank you for contacting us. We will do our best to reply as soon as possible.